Regardless of where you work or who you work for, taking criticism is part of the job. Sometimes comments demand a response. Other times, ignoring them is better. Determining when and how to respond to negative comments is something that every individual and organization wrestles with. Despite its negative associations,...
The written word is still the most common form of communication online. Sure, video and audio content are important, and infographics and other visual content are on the rise, but text is still king. Even great multi-media content usually has at least some written element, either in creating a script...
Social networking websites have become a primary means of social communication, in both the social and corporate world. According to Facebook’s Press Room, they have more than 500 millions users. This is a shocking increase from its initial 1 million active users in 2004. Facebook is just one of many...
If there’s one generalization you should make as a website writer, it’s that your visitors have short attention spans and are overly saturated with information. If you’d rather generalize, then just think about this fact: search is the most popular function on the internet. This means most visitors to your...