A Guide To Social Network Design

Social networking websites have become a primary means of social communication, in both the social and corporate world. According to Facebook’s Press Room, they have more than 500 millions users. This is a shocking increase from its initial 1 million active users in 2004.

A Guide To Social Network Design

Facebook is just one of many social networking sites experiencing rapid growth. There are a variety of social networks for all types of interests, and each network differs slightly. However, there are a few key components that lead to success when designing a social networking site.

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Social Network Design Guide

Be Unique

You should learn from your competitors, but not copy them. You need to think of how you can be at least 50% better than everyone else – innovation is the key to success. Twitter created a whole new category; Facebook is MySpace on steroids. What will you do differently?

Keep it Clean

instantShift - A Guide To Social Network Design

The aesthetics of a social networking website must be visually appealing. Colors or fonts that strain the eyes will discourage the user from spending time on the website.

  • Use a simple, eye pleasing color palette to give the user a peaceful feeling.
  • Utilize white space and do not overcrowd the pages.
  • Use a font that is easy to read and use it throughout the site to create a feeling of consistency and organization.

Unlike most websites, social networks expect the same visitors to return daily. That’s why something flashy or quirky should be out of the question – choose a design that your audience will not get sick of.

Simplify All Processes

Remember that with a new social networking site, new users don’t have a lot of site loyalty quite yet. For this reason, you must make every action easy to accomplish.

Keep the registration process simple, and guide them through the steps. Add explanations to even the easiest steps, so that the user never has to leave the page to get help. For example, incorporate icons next to each field with a popup box providing further instruction when the user clicks or hovers over it.

The Signup Landing Page

instantShift - A Guide To Social Network Design

The signup landing page is a key element of a successful social network. When a new user visits your website, they need to understand the benefits of signing up for an account.

  • “What’s in it for me?”

    Tell the user why she needs this particular social networking site. What value will it add to her life? How will it make her social activities easier? How will it better connect her to the world?

  • How to take action.

    From the moment the user sets foot on the page, his next steps should be clear. Whether those steps are to register, sign in, or watch a video tutorial that further explains the site, they should be clearly displayed on the page so he knows what must be accomplished to move forward.

Get Them Networking

instantShift - A Guide To Social Network Design

Immediately engage users by helping them find friends upon signup. Offer a variety of ways for them to search for friends: by name, email address or network. Also, provide them with the option of importing their email address book so that they can find registered friends by email address.

Also, build in a feature for existing users that encourages them to continuously search for new friends, and invite non-members to join the site. Allow users to import their email address book, and send invites to contacts that are not members yet.

Promote Organization

Build your networking site so that users can use their own organization system. Create functionality that allows them to group photos and videos into albums, and group their friends into groups or specific networks. This will help to make the site more user-friendly and accessible.

Use Email Reminders

instantShift - A Guide To Social Network Design

Email notifications are a great way to engage users once they have registered for your social network. Emails will encourage them to return to the site, when otherwise they may forget to check back regularly.

Create a system that sends the user an email every time someone sends them a message or comment, uploads a video, requests or accepts a friendship, or does any other type of interaction that involves them. Provide a direct link in the email so that the user can navigate right to the specific page.

However, be sure there are also options that allow the user to set their notification preferences. The last thing you want is to be a social network that spams its members.

Use Onsite Notifications

It is also important to set up functionality directly on the social network that alerts members of any new activity that involves them. These notifications should be clear, well organized, and easy to access. The user should notice alerts the minute she logs in to her account.

Provide Customization Options

instantShift - A Guide To Social Network Design

A member should be able to customize her social networking profile to cater to her needs. One of the signature elements of a social network is the user’s ability to customize her profile to reflect who she is as a person, and also to set up personal preferences on privacy.

When building a social network, it is vital that you include the option for members to customize their profiles in some way. Perhaps you don’t want to provide full customization options, like MySpace does, but you can still give members some freedom in the information they display.

Key customization options to consider:

  • Photos
  • Avatars
  • Display Name
  • Activities, Interests, About Me
  • Privacy Settings

Integrate

instantShift - A Guide To Social Network Design

Thinks of how you can integrate with other existing social networks. While it may be unwise to be too reliant on another social network, it can be a great way to attract visitors and improve utility for your existing users.

SEO

Social networks sometimes have to create fresh demand rather than fill a demand that already exists. For example: what would a potential Twitter user search for? For niche social networks, however, there might be opportunities with keywords such as ‘dating’ or ‘golf’. Be creative and look for opportunities, but always keep in mind that there might be more effective marketing activities than driving quasi-targeted traffic to your homepage.

Social networks usually control vast amounts of unique content, which creates a great opportunity to attract long tail search traffic. You could rank for your users’ names, Q&A section, forums and user blogs. Some social networks provide a small amount of ‘teaser’ information through search results, then ask their visitors to sign up for an account to see more.

Multi-Dimensional Hierarchy

Most social networks adopt a multi-dimensional hierarchy, which leads to optimum usability and navigational benefit for your users. Let’s say you have a social network for tennis players. A user can browse by tennis club, by geography, by competition winner and by many more options. You can move from one profile to another directly, if they are friends. In this model, profiles inherit multiple values and are ‘filed’ in several locations. This provides optimum flexibility to your users as they navigate your site.

Search

instantShift - A Guide To Social Network Design

While a multi-dimensional hierarchy will enable better website navigation, you should develop a search function to make your website perform better. You could consider using an option such as Google’s, but it’s better to develop your search functionality in-house over time. This will allow you to embrace the benefits of structured data.

Mobile

Make sure your website is usable on mobile devices, preferably including a lighter website version. It might also be worthwhile to develop an application for Blackberry, iPhones and other devices.

Testing

instantShift - A Guide To Social Network Design

You should perform testing. With social networks, it’s important to take a sophisticated approach to how you track performance: sign ups alone may not be enough. A certain landing page may lead to improved sign up rates, but those users may not necessarily turn out to be the most active or most likely to invite their friends.

Do not limit your testing to sign up pages. You can also use split testing to improve the usability and performance of your network: does a green or a white background lead to the most user loyalty?

Develop Metrics

Decide upon key metrics for your social network. Here are some ideas for metrics you might wish to use to judge your success:

  • Users:: the number of people signed up for your network.
  • Active users:: the number of users completing an action within a period of time.
  • Revenue per user:: how much money (directly or indirectly) each user generates.
  • Page views:: the total number of page views over a certain time period.
  • Unique visitors:: the number of visits to your website over a certain time period.

Marketing

Once you know your metrics, you should be able to evaluate your marketing spend more effectively. You should know the cost of generating a new user from each marketing source. In making your calculation, do not forget to include the amount of new users each new user successfully invites.

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17 Comments

  1. Great post. I am going to use your techniques for my ICT Jobboard.
    [..URL..]baanict.com

  2. Good article, for all of us wich likes social networks :)

  3. Interesting article on social media! Cheers guys

  4. So this time.. Facebook is getting an instant shift!! :)

    And
    yeah, Social Networks can not be used to fulfill already existing demand..

  5. Thanks for sharing such a wonderful post

  6. I will make my own social network :)

  7. Wonder full post really amazing

  8. Thank you ;) article on social media! Cheers guys

  9. This is really helpful! Thank you for the great article.

  10. Excellent idea. Thank you very much for sharing with us and we are going to make our one!!!

  11. This is really very informative post…….

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